Prior authorizations
Medication and procedure requests are gathered, submitted and tracked to a decision. Pharmacist training is a natural fit for medication authorizations and payer questions.
Hand off the work that keeps your providers off the floor.
A VAST virtual assistant can chart alongside your providers, answer patient messages and work your insurance queue. Most of our assistants are pharmacists from the Philippines, and all are trained on US electronic medical records.
$10.50 flat rate
pay as you go · cancel anytime
Nine kinds of support, one assistant matched to your office
Most practices start with a few tasks and add more as the assistant settles into their workflows. Choose a service below to jump to its details.
Charting that keeps pace with the visit
Your assistant joins encounters remotely and documents in your EMR as the visit happens. Our pharmacists already understand medication names, dosing and clinical terminology, so the provider spends less time translating and more time with the patient.
Virtual scribing
- Documents history, exam findings and plans during the encounter
- Records medications and orders accurately in the chart
- Prepares notes for the provider's review and sign-off
Documentation
- Files outside records, results and letters in the correct chart
- Keeps patient demographics and records tidy and up to date
- Drafts routine letters and forms using your templates
A steadier front office, phones and inbox included
Your assistant works inside your scripts, protocols and routing rules. Patients get prompt, courteous answers, and clinical questions still go to your clinical team.
Administrative support
Scheduling and rescheduling, referral coordination, records requests, insurance verification, and the daily list of office tasks that rarely gets finished.
Patient communication
Returning calls, answering portal messages, sending reminders and following up after visits, all in clear, friendly English that follows your office's guidelines.
eFax & messages
Incoming faxes are reviewed, indexed to the right patient and routed. Internal and EMR inbox messages reach the right person so nothing sits unread.
Insurance & revenue
From authorization to paid claim
Payer work is detailed and slow, and it is where medical education pays off. Your assistant can follow each step from authorization to payment and flag problems early.
Revenue cycle management
Claim status follow-up, denial work and accounts receivable reviews, handled consistently so revenue doesn't stall between steps.
Billing
Charge entry, claim submission, payment posting and answers to patient billing questions, all following your office's billing policies.
Coding
Coding support based on the documentation, with questions raised to providers. Our fraud, waste and abuse training keeps compliance in view throughout.
A pharmacist's eye on medication-heavy work
Most VAST contractors are pharmacists. Their education centres on pharmacology, drug interactions and medication safety, which is the knowledge behind prior authorizations, refill requests and accurate charting.
Your assistant handles the administrative side of that work. Clinical decisions always stay with your licensed providers.
Ready to Work
Every service above relies on the same preparation. Assistants are trained before placement, so onboarding can focus on your office's own preferences.
See how we vet and train- US electronic medical records
- Hands-on EMR training, including ModMed, before placement.
- Google Workspace & Microsoft 365
- Comfortable with the email, documents and spreadsheets your office already uses.
- HIPAA certification
- Patient privacy expectations, learned and certified.
- Fraud, waste & abuse training
- Compliance grounding for billing, coding and authorization work.
- Cybersecurity in Healthcare Certificate
- Certified on keeping patient data and office systems secure.
ModMed is a trademark of its owner. VAST, LLC is an independent staffing agency and is not affiliated with or endorsed by ModMed.
Not sure which tasks to hand off first?
Tell us what's piling up at your office. We'll suggest where an assistant could help first, explain how we'd match one to your workflows and walk you through onboarding.
